Delivery Policy

Last updated: November 2025

This Delivery Policy explains how GasLite (“we”, “us”, or “our”) manages the dispatch, delivery, and handover of LPG gas cylinder orders placed through our platform.

1. Delivery Area

GasLite currently operates within designated delivery zones in, South Africa. You can verify whether your address is eligible for delivery by entering it on the order page before checkout. We are actively expanding our coverage areas. If your address is outside the current service radius, you will be notified during checkout and prompted to select a nearby eligible location.

2. Delivery Times

Our goal is to provide same-day delivery for all orders placed within our standard operating hours (Monday to Saturday, 8:00 AM – 7:00 PM).

• Delivery times depend on driver availability, traffic, and weather conditions.
• Once a driver accepts your order, you will receive an estimated time of arrival (ETA) and can track the driver’s progress in real time through the app.
• Deliveries placed outside operational hours will be scheduled for the next business day or you may be charged an additional fee for after-hours services.

GasLite makes reasonable efforts to meet estimated delivery times but cannot guarantee specific time windows.

3. Delivery Process

Our delivery workflow is designed for speed and safety:

1. Order Placement: You place your order and confirm payment.
2. Driver Assignment: The request is sent to our network of verified, independent drivers.
3. Acceptance: The nearest available driver accepts your delivery request.
4. Tracking: You are notified immediately and can view the driver’s name, contact number, and live location via the app.
5. Handover: Upon arrival, the driver will either:
   • Exchange your empty cylinder for a full, sealed cylinder; or
   • Deliver a new cylinder, depending on your order type.
6. Safety Check: The driver ensures that the cylinder valve and seal are intact before completing delivery.

All drivers are trained and required to follow Liquefied Petroleum Gas Safety Association of South Africa (LPGSASA) guidelines for safe handling.

4. Service Fees

A standard service fee is applied to each order to cover:

• Driver compensation and fuel costs;
• Platform maintenance and operational overheads;
• Customer support and logistics and administration management.

This fee, along with any flat delivery charge (R29), is clearly displayed in your order summary before you confirm payment. Fees are non-refundable once a driver has accepted your delivery request and begun travel.

5. Failed Delivery Attempts

If a driver cannot complete your delivery due to your unavailability at the delivery address:

• The driver will attempt to contact you by phone upon arrival or in-app chat.
• If you cannot be reached within a reasonable time, the order may be cancelled.
• A cancellation or redelivery fee may apply to compensate for time and travel expenses.

Please ensure you or an authorized person is present to receive the delivery during the estimated delivery window to avoid additional fees or delays.

6. Delivery Safety & Liability

• Drivers are responsible for the safe exchange and handover of LPG cylinders.
• Customers must ensure that the exchange area is safe, accessible, and free of open flames or obstructions.
• GasLite is not responsible for damage or injury arising from improper cylinder handling or storage after delivery completion.

All safety procedures are conducted in compliance with South African OHS and LPGSASA standards.

7. Order Tracking & Support

You can track your delivery in real time within the GasLite app or contact support for updates. If you experience an unexpected delay or issue:

• Check the live status in your app;
• If the driver appears inactive for an extended time, contact our support team.

8. Contact for Delivery Issues

For questions about your delivery, failed attempts, or redelivery requests, please contact: